Privacy Policy

 

ResiTech Solutions Limited

1. Introduction

1.1 ResiTech Solutions Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors, service users, and customers.

1.2 This Privacy Policy explains how we collect, use, disclose, and protect personal data when we act as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3 This policy applies to personal data collected through our website, communications with us, and in the course of providing our technology, fire door inspection, compliance, and related professional services.

1.4 We use cookies on our website. Where cookies are not strictly necessary, we will request your consent before placing them on your device.

 

2. How We Use Your Personal Data

2.1 Categories of Personal Data We Process

We may process the following categories of personal data:

  • Identity and contact details (name, email address, telephone number, postal address)
  • Professional and organisational details (job title, organisation)
  • Property and project-related information
  • Account and correspondence data
  • Usage and technical data relating to our website
  • Payment and billing information

 

2.2 Usage Data

We may process information about your use of our website and services (“usage data”), including IP address, browser type, operating system, referral source, pages viewed, and visit duration.

  • Purpose: Website analytics, performance monitoring, and service improvement
  • Legal basis: Legitimate interests (improving and securing our website and services)

 

2.3 Account and Service Data

We may process personal data you provide when engaging our services (“account data”), including name, contact details, and property address.

  • Purpose: Service delivery, contract management, communications, security, and record keeping
  • Legal basis: Performance of a contract or taking steps to enter into a contract

 

2.4 Enquiry Data

We may process information submitted through enquiry forms, email, or telephone (“enquiry data”).

  • Purpose: Responding to enquiries and providing information about our services
  • Legal basis: Consent

 

2.5 Customer Relationship Data

We may process personal data relating to our ongoing relationship with customers, including communications and service history.

  • Purpose: Customer management, communications, record keeping, and promotion of relevant services
  • Legal basis: Legitimate interests
  • Opt-out: You may opt out of marketing communications at any time

 

2.6 Marketing and Notification Data

We may process personal data provided for email alerts, newsletters, or updates.

  • Purpose: Sending requested communications
  • Legal basis: Consent (which may be withdrawn at any time)

 

2.7 Correspondence Data

We may process information contained in communications you send to us.

  • Purpose: Communication and business administration
  • Legal basis: Legitimate interests

 

2.8 Legal, Insurance, and Compliance Purposes

We may process personal data where necessary:

  • To establish, exercise, or defend legal claims
  • To obtain professional advice or maintain insurance
  • To comply with legal obligations
  • Legal basis: Legitimate interests and legal obligation

 

2.9 Third-Party Data

Please do not provide personal data about third parties unless you are authorised to do so and it is necessary for the provision of our services.

 

3. Special Category and Children’s Data

3.1 We do not intentionally collect special category personal data (such as health or biometric data). If such data is incidentally received, it will be processed only where lawful and necessary.

3.2 Our services are not directed at children, and we do not knowingly collect personal data relating to children.

 

4. Sharing Your Personal Data

We may share your personal data with:

  • Contractors, sub-consultants, and professional partners involved in delivering our services
  • IT and system providers acting as data processors
  • Professional advisers (including accountants, auditors, and insurers)
  • Solicitors or debt recovery services where required
  • Regulatory or law enforcement bodies where legally required

All third parties are required to protect your personal data in accordance with applicable law.

 

5. International Transfers

5.1 Our website hosting and primary systems are located within the UK and the European Economic Area (EEA).

5.2 Where personal data is transferred outside the UK or EEA (for example via cloud service providers), we ensure appropriate safeguards are in place, such as UK-approved or EU-approved Standard Contractual Clauses.

 

6. Data Retention

6.1 We retain personal data only for as long as necessary for the purposes for which it was collected.

6.2 Typical retention periods include:

  • Contract and project records: duration of the contract plus applicable limitation periods
  • Financial and tax records: up to 7 years
  • Marketing data: until consent is withdrawn or an objection is made

6.3 We may retain data longer where required by law or to protect legal rights.

 

7. Amendments

7.1 We may update this Privacy Policy from time to time.

7.2 The latest version will always be available on our website.

7.3 Where appropriate, we will notify you of significant changes.

 

8. Your Rights

You have the following rights under UK data protection law:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights relating to automated decision-making

We do not use automated decision-making or profiling with legal or similarly significant effects.

You may object to direct marketing at any time.

If you believe your data has been handled unlawfully, you may complain to the Information Commissioner’s Office (ICO).

 

9. Cookies

9.1 We use cookies to ensure our website functions correctly and to analyse usage.

9.2 Non-essential cookies (including Google Analytics cookies) will only be placed on your device after you have given consent via our cookie banner.

 

10. Cookies We Use

We may use the following cookies:

  • _ga, _gid, _gat – Google Analytics
  • gac – Google Ads / Analytics campaign tracking

 

11. Managing Cookies

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

 

12. Contact Details

Data Controller: ResiTech Solutions Ltd
Company Number: 16928447

Registered Office:
ResiTech Solutions Ltd
51 Chapple Drive CB9 0DU

Email: resitech@mail.uk
Telephone: 07944699358
Website contact form: Available on our website

Responsibility for data protection compliance rests with company management.

 

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